1. introduction

Welcome to the Privacy Policy of solution.ard.co website. This Website is operated and managed by [COMPANY NAME] and/or its subsidiaries and/or affiliates ('We' or 'Company').

2. definitions

For the purposes of this Privacy Policy, the following terms have the defined meanings as follows:

Profiling: the automated processing of data to identify your trends, preferences, choices, or behaviors.
Personal Information: means Website user information that directly or indirectly identifies the user, regardless of its source or form, and whether this information is in our possession or may become in our possession.
Usage Data: means automatically collected data during navigation of the Website, such as: server logs, browser information, region, language, access time, referral sites, device information, website activity logs, or IP address.
Cookies: Technical tools that identify you and remember your preferences when using the Website to improve services and customize your experience.
Data Processing: means one or more operations performed in any form or manner for the purpose of collecting, recording, copying, storing, organizing, modifying, utilizing, using, transmitting, distributing, publishing, linking to other data, making available, transferring, displaying, concealing identity, encoding, destroying, restricting, deleting, modifying, describing, or disclosing information by any means.
Data Processors: means any natural or legal person who is specialized in Data Processing.

3. personal information collection and use

We collect Personal Information in various ways:

Directly Provided Data: This includes Personal Information like your name, email, phone number, etc., when you create an account, or interact with us through marketing, social media, or events.
Automatically Collected Data: We collect information about your interactions with our services through Cookies and similar technologies.
Other Sources: We may receive your data from a third-party including our service providers. Kindly review their privacy policies for different terms.

The Personal Information We collect include, but is not limited to:

Email address
First and last name
Phone number
Address, region, province, postal code, city
Cookies and Usage Data

4. usage of personal information

We use the collected Personal Information for various purposes:

To provide and maintain our Service
To notify you about changes to our Service
To provide customer support
To gather analysis or valuable information so that we can improve our Service

5. retention of data

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

6. use of personal information and processing

We process and use the collected Personal Information and data for example but not limited to:

We process and use the collected Personal Information for the above purposes for example but not limited to:

Data processing
Data analysis
Creating new services
Sending notifications about any changes in our services
Marketing activities targeting you based on our data
Send you information about participation in promotional activities for our services
Provide customer service and support
Collect feedback or use analysis to improve our services and/or Website
Monitor the usage of our services and/or Website
Detect and address technical issues

Marketing purposes
Statistical purposes (PMM-116)
Encourage our activities and protect our intellectual property
Complete merging or acquisition or reorganization processes including assigning our assets and obligations
Comply with international legal requirements
Use for research and development or prevention of fraud
Comply with local, regional and international legal requirements
Follow legal protection or legitimate interests
Execute Data Policy

7. data rights

Please contact us if you would like to know what Personal Information we hold about you or if you want this information to be removed from our systems. You have the following data protection rights:

To be informed of how to access and obtain the data we hold about you
Withdraw previous consent
Right to access, update or delete information we have about you
Restrict processing within a limited scope
Data erasure
Object to data processing and profiling if unnecessary, excessive, discriminatory, unfair or illegal
Transfer a copy of the data to another controller
Right to rectification: You have the right to correct your information if it is inaccurate or incomplete

When confirming the rights of the personal data subject, we may need to verify your identity and request additional information or clarification.

8. legal basis for data processing under gdpr

If you are from the European Economic Area (EEA), the legal basis for collecting and using the Personal Information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect it.

We may process your Personal Information because:

We need to perform a contract with you
You have given us permission to do so
The processing is in our legitimate interests and does not override your rights
To comply with the law

9. data retention

We will retain your Personal Information only for as long as necessary for the purposes set out in this Privacy Policy.

We will retain and use your Personal Information only to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service and/or Website, or we are legally obligated to retain this data for longer periods.

10. data transfer

According to laws, we may transfer your Personal Information, including sensitive data, to either other jurisdictional authorities or any economic, technical, financial, or governmental body requiring it.

By accepting this Privacy Policy, you agree to the transfer of your Personal Information to any of our current and/or future subsidiaries and/or affiliated companies.

We use professionally secure methods to transfer your Personal Information to ensure the privacy of your data and Personal Information.

11. disclosure

In certain circumstances, we may be required by law to disclose your Personal Information in response to valid requests from government authorities (for example, a court or government agency).

Comply with legal requirements
Transfer to our subsidiaries and/or affiliates
Transfer to any present or future subsidiary or affiliate
Transfer to a subsidiary and/or affiliate or to any related party
For business purposes
Respond to legal requirements
When we believe it is necessary to share information to investigate, prevent or take action regarding possible illegal activities
Protect and defend our rights or property
In emergency situations to protect the personal safety of our users or the public

12. data security

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

13. payment

We may provide you with products and/or services for payment through the Website. In this case, we use third-party services for payment processing (e.g. payment processors). We do not store or collect your payment card information. The information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.

14. data processors

We may engage third-party companies or individuals to facilitate our services, provide services on our behalf, or assist us in analyzing how our services are used. Data Processors will have access to your Personal Information only for the purpose of performing their tasks on our behalf, and they are obligated not to disclose or use it for any other purposes.

15. behavioral remarketing

We use remarketing services to advertise through third-party vendors by using tracking technologies after you have visited our Website. These third parties use cookies to inform, optimize and serve ads based on your past visits. Some examples include:

Google Ads
Meta Pixel
Pinterest
Instagram

16. links to other sites

Our Website may contain links to other websites or applications that we do not operate. We strongly advise you to review the Privacy Policy of every website or application you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party websites or services.

17. amendments to privacy policy

It is recommended to regularly check and review this Privacy Policy as any changes or amendments may occur from time to time without prior notice. Any changes or amendments to this Privacy Policy will be effective as soon as they are published on the Website.

18. contact us

Please do not hesitate to contact us regarding any inquiries related to this Privacy Policy through: [Email, Electronic Form]